Product Quality Assurance
Product Quality Assurance
- Our Basic Quality Assurance Approach
- Systems for Enhancing Customer Satisfaction
- Enhancing Customer Satisfaction Initiatives
- Education and Training
- Promoting CSR together with Customers
Our Basic Quality Assurance Approach
GEESYS established its Quality Assurance Policy, stipulating the Company's assurance of the industry's highest standard for quality in all of its products and services. Every year, we formulate a High Reliability Activities Policy based upon the Quality Assurance Policy and work hard to improve quality at every stage of our business, from product planning through sales and service.
GEESYS Quality Assurance Policy
- Quality Assurance Policy
To ensure the satisfaction of all customers, the duty of Fuji Electric is to maintain the highest levels of quality in the industry for the products and services it produces and sells.
Aiming to be a Company with high value in society, we will remain aware of our roles and responsibilities in society and continue to provide products and services useful to the public and thereby earn their trust. We aim to eliminate accidents and complaints that would harm the trust and reliance our customers place in us, and eliminate defective products.
- Fundamentals Underlying Our Activities
(1) The firm determination of top executives (2) The strong adherence to quality of each employee (3) Enhancement of technologies and technical skills
Quality Assurance Activities Promotion Framework
Fuji Electric recognizes that quality is an important factor in production technology. In November 2005, we established the Quality Assurance Working Group, as one of four cross-company subcommittees within the Production Technology Committee. This working group is tasked with advancing the Company’s production technology capabilities. Quality improvement activities are promoted mainly by the Quality Assurance Working Group in coordination with other subcommittees. The activities aim to achieve stable, uniform levels of production technology as a means of enhancing customer satisfaction.
High Reliability Activities Policy
Every year, we formulate a High Reliability Activities Policy based upon the Quality Assurance Policy, and this policy is applied to business divisions and factories. Then, all business divisions and factories also formulate their own high reliability activities policies. Based on the Quality Assurance Policy and High Reliability Activities Policy and using the PDCA (plan, do, check, act) cycle, we continuously improve quality. In fiscal 2019 we sought to entrench reviews by experts and specialists as a fixture of our operations, improved design reliability and evaluation technologies, promoted digitization and SPC of tests and inspections, and implemented initiatives to raise quality at priority sites
Human Resource Cultivation to Support Quality
- Enhance the Training System
- Increasing the Number of Successful QC Examination Applicants
- Holding Study Meetings to Learn from Failures