Return & Replacement Policy
Effective Date: May 5, 2026
At GEESYS Technologies India Pvt Ltd, we are committed to delivering high-quality electrical and electronic products including panels, stabilizers, and solar components. This Return & Replacement Policy ensures a transparent and customer-friendly process.
Note: All returns must be approved through our Return Material Authorization (RMA) process.
RMA approval
2 working days after request review.
Inspection
3 to 5 working days after receipt.
Resolution
Repair, replacement, or credit note after approval.
1. Eligibility for Return
You may request a return or replacement under the following conditions:
- Product received is damaged during transit
- Manufacturing defect or functional failure
- Incorrect product supplied
- Missing components
- Product not performing as per specification within warranty
2. Non-Returnable Conditions
- Improper installation or misuse
- Physical damage at site
- Unauthorized modification or tampering
- Electrical faults due to site conditions
- Expired warranty
3. Return Process (RMA Procedure)
Step 1: Raise a Request
Email us at support@geesysindia.com with:
- Invoice copy
- Product photos or videos
- Serial number
- Detailed issue description
Step 2: RMA Approval
Our technical team will review your request and issue a Return Material Authorization (RMA) number.
Step 3: Product Return
- Ensure proper packaging
- Mention the RMA number on the package
Step 4: Inspection & Resolution
After inspection, GEESYS will provide:
- Repair
- Replacement
- Credit Note, if applicable
4. Turnaround Time
- RMA Approval: 2 working days
- Inspection: 3 to 5 working days
- Repair or replacement: 7 to 10 working days
5. Shipping Responsibility
- Manufacturing defect: GEESYS bears cost
- Customer misuse: Customer bears cost
- Transit damage: Covered by logistics or insurance, subject to proof
6. Warranty Policy
Products are covered under standard warranty terms. Warranty excludes:
- Improper usage
- Environmental damage
- Voltage fluctuations beyond specified limits
7. Refund & Credit Note Policy
- Issued only after inspection approval
- Adjusted against future orders or refunded as per agreement
- No cash refunds without management approval
8. Important Guidelines
- Returns without RMA approval will not be accepted
- Product must be returned in complete condition
- Proper packaging is mandatory to avoid transit damage
9. Contact Information
Email: support@geesysindia.com
Website: geesysindia.com
Phone: +91 9962012354
